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TSG - Stilosa Manual Espresso Maker - EC260BK

Internal knowledge baseManual pump machinesStilosa line

Stilosa Manual Espresso Maker

Model: EC260BK

Coffee doesn't flow

  1. Is the carafe inserted?

  2. Is the warming plate cold? If the answer is yes, it means the unit needs to be repaired by the Support Service.

Leaking water/oil/gas/steam

  1. Where is it leaking from?

    Water

  • Portafilter:

    • The portafilter is inserted incorrectly: Attach the portafilter correctly and rotate firmly as far as it will go

    • The espresso boiler gasket has lost elasticity or is dirty: the espresso boiler gasket needs to be replaced.

    • If the filter is clogged, or the perforated filter is missing or dirty: clean the filter.

  • Water tank: The water tank is not inserted correctly. 

  • Bottom:

  • Drip tray:  the unit discharged the excess water, this is something normal.

    Steam:

Some steam should come out. Review if the customer is operating the unit correctly. 

Frothing

  • Make sure the steam dial is fully open.

  • Make sure the milk nozzle holes are clean.

  • Always clean the frother after each session

  • Check the frother has all o'rings intact on the frother

  • Best to use cold milk with a 2% or less fat content

  • Stainless steel pitchers are best but can froth in any type of container 

  • Be sure not to fully immerse the nozzle of the frother into the milk. The small hole at the top of the nozzle must stay above the milk line. As the milk aerates, it will grow in volume so you must lower the container keeping that hole free.

Steaming issues

The machine is not frothing: 

  • Make sure the steam dial is fully open.

  • Make sure the milk nozzle holes are clean.

  • Always clean the frother after each session

  • Check the frother has all o'rings intact on the frother

  • Best to use cold milk with a 2% or less fat content

  • Stainless steel pitchers are best but can froth in any type of container 

  • Be sure not to fully immerse the nozzle of the frother into the milk. The small hole at the top of the nozzle must stay above the milk line. As the milk aerates, it will grow in volume so you must lower the container keeping that hole free

Doesn't follow function/programs

Check if the customer is following the correct instructions from the manual. [Refer to DLS or website manual]

Doesn't heat

Service Center

Operation Advice

Look at the manual. [Refer to DLS or website manual]

Quality of coffee (watery...)

  • Check if the customer is following the correct procedures when making coffee.

  • It could be a grinding problem or coffee doesn’t flow.