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TSG - Livenza Digital True Convection Oven - EO241250M

Internal knowledge baseHome Comfort & KitchenDelonghi/Kenwood Kitchen

Livenza Digital True Convection Oven

Model: EO241250M

Display error message/lights/acoustic signal

ERROR MESSAGE: E0:11 Err

DESCRIPTION: Temperature probe malfunction

SOLUTION: Unplug the unit, and wait until it cools down. Make sure there isn’t anything covering the unit. and turn it back again.

ERROR MESSAGE: E0:12 Err

DESCRIPTION: Temperature probe malfunction

SOLUTION: Unplug the unit, and wait until it cools down. Make sure there isn’t anything covering the unit. and turn it back again.

ERROR MESSAGE: E0:21 Err

DESCRIPTION: Target temperature not reached: The oven cannot reach the target temperature in a reasonable time range

SOLUTION: Unplug the unit, and wait until it cools down. Make sure there isn’t anything covering the unit. and turn it back again.

ERROR MESSAGE: E0:22 Err

DESCRIPTION: Over temperature: The oven reaches excessive temperature

SOLUTION: Unplug the unit, and wait until it cools down. Make sure there isn’t anything covering the unit. and turn it back again.

ERROR MESSAGE: E0:27 Err

DESCRIPTION: Unexpected heating: The temperature probe detected a temperature rise when heating elements should be OFF

SOLUTION: Unplug the unit, and wait until it cools down. Make sure there isn’t anything covering the unit. and turn it back again.

Product information

Look at the DLS or website manual

Doesn't switch on

  • Check that the power plug is properly inserted into the wall outlet

  • Insert the power plug into a different outlet

  • Verify the circuit breaker

If the above solution does not solve the problem, probably the oven had a malfunction.

The agent needs to find out how it happened. 

We have to determine if the warranty could be applied, If not the repair/replacement has to be out of pocket



Leaking water/oil/gas/steam

  • Steam coming out from the housing

    • This is normal. The oven is vented to release excessive steam created from bread or high-moisture content foods.

  • Water dripping on internal glass

This is normal. The condensation created by toasting bread and frozen bread will run down the inside of the door glass and collect into a special slot on the internal lower side of the door.