La Specialista Prestigio Espresso Machine
Model: EC9355M
Coffee doesn't flow |
Remove the portafilter from the appliance and try to brew espresso without the portafilter. If water is not coming out:
Check if there is water in the water tank or if the water tank is fully inserted. If the tank has been inserted incorrectly and the valves on the bottom are not open: Press the tank down lightly to open the valves on the bottom. Try to remove the water tank and install it again. Scale in the water circuit: Descale.
If there is water coming out:
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Leaking water/oil/gas/steam |
Where is it leaking from? Portafilter: The portafilter is inserted incorrectly: Attach the portafilter correctly and rotate firmly as far as it will go The espresso boiler gasket has lost elasticity or is dirty: the espresso boiler gasket needs to be replaced. The filter is clogged, or the perforated filter is missing or dirty: clean the filter.
Water tank: The water tank is not inserted correctly. Bottom to the counter: It could be an internal leak. The machine needs to go to the Support Service. Drip tray: the unit discharged the excess water, this is something normal.
You may find more information in the Knowledge Base (KB)
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Noisy/ Vibration |
Noise Where is the noise coming from? Is this a brand-new machine you just purchased? If yes: It might be a normal noise. Keep in mind the grinder makes a noise when it is grinding. Did you not hear this noise before?
Vibration The water tank is dry. Fill the water tank.
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Display error message/lights/acoustic signal |
See the “Alarms” section in the manual [Refer to DLS or website manual] If you already tried to follow what is on the manual but the light is still flashing: probably the customer stopped after the process ended. Solution: descale the unit, and check if the customer completed the process correctly. flash briefly at regular intervals: this alarm tells if it is time to buy a new burr. If that is the case let the customer know they need to buy a new grinder and provide options.
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Grinding problems |
You must identify what the grinding issue is first. The machine is not grinding at all. Did you select the pre-ground function?
Do you not hear the grinder working, or do you hear the grinder working and no grains coming out? Clean the burrs. Is the burr grinder properly assembled on the unit? Provide instructions on how to assemble the bur correctly. Do you have coffee beans in the grinder? Is the coffee funnel completely clogged? Have you set the dosage dial in the correct position? Provide instructions on how to set the dosage dial in the correct position. Is there something stuck or something that damaged the grinder?
2. The grinder is not grinding enough. Are you using the double filter for a single shot? Is the dial selected too low for the filter size? Is the funnel clogged?
3. The coffee ground is not fine enough. Did you select the pre-ground function?
Is the dosage dial set to the highest level?
4. The grinder is grinding too much or too little. |
Doesn't follow function/programs |
Check if the customer is following the correct instructions from the manual. [Refer to DLS or website manual] |
Descale light won't go off |
This alarm is associated with coffee not flowing or not coming out. Possible causes: Issue with the water flow. |
Steaming issues |
The machine is not frothing:
Make sure the steam dial is fully open. Make sure the milk nozzle holes are clean. Always clean the frother after each session Check the frother has all o'rings intact on the frother Best to use cold milk with a 2% or less fat content Stainless steel pitchers are best but can froth in any type of container Be sure not to fully immerse the nozzle of the frother into the milk. The small hole at the top of the nozzle must stay above the milk line. As the milk aerates, it will grow in volume so you must lower the container keeping that hole free
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Operation Advice |
Look at the manual. [Refer to DLS or website manual] |
