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TSG - Energy Star Basement Dehumidifier - DDX45E

Internal knowledge baseHome Comfort & KitchenAir purifiers / Dehumidifiers

Energy Star Basement Dehumidifier

Model: DDX45E

Damaged/broken parts

The agent needs to find out how it happened. 

We have to determine if the warranty could be applied, If not the repair/replacement has to be out of pocket.

Leaking water/oil/gas/steam

Where is it coming from?

Back: One of the stoppers is not positioned correctly. 

Front: Make sure the tank is not overflowing.

Gas: The machine will not work. It will be associated with a not working problem.


Doesn't follow function/programs

  1. My unit is not collecting water

  • Check that your set humidity level is lower than the current humidity level this can be found on the unit display after being plugged in and turned on

  • On units without a digital display, set the humidistat to the lowest setting.

  • The room temperature can affect the amount of moisture in the air thus resulting in a room with a higher humidity level but without moisture to collect.  Try to run the unit in a different room that has a warmer temperature. 


Product information

Refer to the manual or FAQ's. [Refer to DLS or website manual]

Display error message/lights/acoustic signal

Defrost symbol flashing

When the symbol flashes it means the internal components are too cold to operate efficiently and the unit will automatically go into defrost mode to correct this. The unit will automatically switch on when this operation is completed

The tank light will not go out


If the tank light on your dehumidifier will not go out please check the following:

  • Remove the tank, ensure it is empty, and replace

  • Check that the fill level float is inserted properly. This part indicates when the tank is full. If your dehumidifier is new, the float lever may have become dislocated during transit

“E2”/”E3” is displayed

One of the sensors on the appliance is faulty. This needs to be handled at a Service Center.

Accessories ordering

Look at the "Where to buy" section.

Does not switch on (no power)

  • Check that the outlet being utilized has power and the unit is fully plugged into the outlet

  • If the unit is equipped with a GFI plug, unplug the unit and press the reset button before plugging in.