TSG - Dinamica - ECAM35020B

Priming

1. Plug the machine into the mains socket and press the main switch on the back of the machine.

 2. The  light flashes on the touch screen: Remove the water tank, fill to the MAX line with fresh water then put back in the machine.

3. The  icon flashes on the touch screen.

4. Place a container with a minimum capacity of 3.38 floz/100 ml under the frother.

5. Turn the steam/hot water dial to the "I" position and press the  OK icon. Water is delivered from the frother.

6. When delivery stops automatically, the  icon flashes on the touch screen to indicate that the steam dial must be turned back to the "O" position.

The machine goes off.

To use it, press the button.

Please note:

• The first time you use the machine, you need to make 4-5

cups of coffee before it starts to give satisfactory results.

• To enjoy your coffee even more and improve the performance of your machine, we recommend installing a water softener filter as described in section “20. Water softener filter”. If your model is not provided with a filter, you can request one from De'Longhi Customer Services.

My unit will not dispense water and makes a loud noise.

If the customer hears a loud hum and the unit does not flush or dispense water, there may be air in the system.

 To release the air, try the following:

• Turn the unit on and fill the water tank with water.

• Make sure the customer is inserting the water tank correctly.

• Insert the waterspout.

• Place a cup under the hot waterspout.

• This process may need to be completed multiple times.

Note: Ask the customer if they see any damage to the water tank. If the unit has a water filter in the water tank, ask them to remove it. If the unit delivers water it means the water filter was incorrectly inserted.

Descaling alarm stays on after the cleaning cycle has finished

The customer tried to descale their unit and at the end of the process the alarm is still active.

• it is likely they did not do all the steps or the cycle was interrupted.

• The descaling process is different on all machines. Refer to the manual.

The customer followed the instructions in the manual but the descaling light is still on.

• The customer needs to redo the descale process.

• Advise they can use only water the second time. However, they must COMPLETE the cycle.

NOTE: Descaling the unit and keeping it clean is very important to the unit's operation and longevity.

If the unit is not kept clean it is likely it will not continue to produce a great cup of coffee.

For subsequent descaling operations, descaling solutions can be purchased on our website.

 Note: Make sure splashes of descaler do not fall onto surfaces sensitive to acid such as marble, limestone and granite.

Unit is showing error message " FILL BEANS CONTAINER "- but it has beans

Beans at times can be slightly oily and group together. Make sure you push the beans down towards the hopper and add more beans.

Unit is showing “LESS COFFEE” alarm

If you are using PRE GROUND COFFEE and get this alarm it may be because you added too much coffee. You are only to use one spoon per cup.

If you get this alarm using BEANS, follow the encoder reset procedure. If it isn't clear, send it to a Service Center.

“GROUND TOO FINE” error message

• Check the grinder setting

• Always be sure grinder is running when you change the setting

• Make it more course by choosing a higher number. 1 is the finest setting, 7 is coursest.

• Do a reset on the unit - see reset encoder instructions.

• Try priming the unit

• Check the brew unit is cleaned and the piston moves freely

Empty Circuit message

This error means the unit needs to be primed. Must have an airlock in the system.

To release the air please try the following:

• Turn the unit on and fill the water tank with water.

• Place a cup under the hot waterspout.

• If unit has a steam valve knob, open the valve all the way until water comes out.

• The has been primed and should dispense coffee.

Note: The unit will dump some water into the drip tray during normal operation.  It is normal to have some water into the drip tray.

Leaking from the bottom to the counter

• The drip tray is full and needs to be emptied.

• The water tank is not fully inserted.

Can not reinsert drip tray

• You need to insert the ground container into the unit where it would normally go but do not insert the entire drip tray assembly.

• Turn it on and now you should hear the infuser moving and resetting itself.

• Wait till this stop.

• Turn the unit off by using the on / off button and wait for the shut down process to complete.

• The infuser has now reset itself and you should be able to take out the grounds container and re-insert the complete drip tray assembly

The grinder is grinding too long or too short

Do an encoder reset and do 3 or 4 espressos in a row, the grinder should start to self-adjust.

The machine is not grinding at all.

The customer selected the pre-ground function by mistake.

Infuser is stuck / Can't remove stuck infuser from the unit.

When turning off the unit, you must press the button and wait for the unit to shut down and all movement inside stops. If you unplug the unit, the infuser will not reposition itself properly and then then you need to do the following steps:

• Ask the consumer how they shut if off and if they opened while moving

• Make sure unit is off

• Turn the unit back on

• Then turn it off again.

• Do not open the door, pull the drip tray or turn off the unit until you hear no sound and the cycle has stopped. The infuser should now be back in place.

Not Frothing

• Check that the settings chosen are correct for the drink you are making.

• Make sure cold milk is used to produce the best froth.

• Make sure your carafe and carafe lid are clean.

• Refer to manual on how to disassemble the lid and clean.

Coffee doesn’t flow

Perform a rinse function.

1. If no water comes out:

• Make sure the water tank is fully inserted and has water.

• Try to remove the water filter from the tank if present.

• Make sure the coffee spout is clean.

• Make sure the brewing unit is clean or clean it.

2. If  water is coming out

• The ground coffee may be too fine, adjust the grinder coarseness settings. 

• Too much ground coffee. Make sure the grinding is the right amount, otherwise look at the “grinding too long issue” section.

The coffee comes out too quickly/ no crema on my espresso

The coffee is ground too coarse. Adjust the grinder to the finer setting.

The coffee comes out too slow or dripping

The coffee is ground too fine. Adjust the grinder to the coarse settings.

1. When the appliance is in standby, take out the drip tray. When on the display the message “INSERT GROUNDS CONTAINER” press at the same, into 10”, time the four icons.

2. Place the drip tray and the grounds container in their position, and press the test mode you need.

3. Select: RESET ENCODER.

4. Display shows the confirmation message.

1. Turn the machine off (standby) by pressing the  button;

2. Empty the drip tray and grounds container and put both back in the machine;

3. Press and hold the  icon until the light and the ESC and  OK icons light up;

4. Empty the water tank completely and remove the water softener filter, if present;

5. Pour the descaler into the tank up to level A (corresponding to a 3.38 floz / 100ml pack) marked on the inner surface of the tank, then add a litre of water up to level B and put the water tank back in the machine;

6. Place a container with a minimum capacity of 1.8 litres

under the frother and coffee spouts;

Important! Danger of burns

Hot water containing acid flows from the frother and coffee spouts. Take care to avoid contact with splashes of this solution.

7. Press the OK icon to confirm that you have added

the descaler solution. The descaling procedure begins;

8. After a few minutes, the ESC icon flashes to indicate the steam/hot water dial  must be turned to the I position;

9. When the dial has been turned to the l position, the descale programme starts and the descaler liquid comes out of the frother. A series of rinses and pauses are  performed automatically to remove all the scale residues inside the coffee machine;

After about 35 minutes, the machine interrupts descaling and the light flashes.

10. The machine is now ready for rinsing through with clean water. Empty the container used to collect the descaler solution. Extract the water tank, empty, rinse under running water, fill with fresh water up to the MAX level and put back in the machine;

11. Place the container used to collect the descaler solution empty under the coffee spouts and frother;

12. Press the  OK icon:  ESC flashes to indicate the steam/hot water dial  must be turned to the O position;

13. Turn the steam/hot water dial to the O position to

start rinsing. Hot water comes out of the coffee spouts;

14. After a preset time, ESC flashes. Turn the dial to the I position. Delivery continues from the frother. When the water in the tank has run out, the  light comes on;

15. The machine is now ready for a second rinse with clean water. Empty the container used to collect the rinse water.

Extract the water tank, empty, rinse under running water,

fill with fresh water up to the MAX level, replace the water

softener filter (if previously removed) and put back in the

machine;

16. Place the container used to collect the rinsing water empty under the frother;

17. Press the OK icon. The machine begins rinsing again from the frother only;

18. When the water in the tank has run out, the  light

flashes;

19. Empty the container used to collect the rinse water, remove the water tank and fill with fresh water up to the

MAX level, then put back in the machine. The ESC icon flashes;

20. Turn the dial to the 0 position;

21. Empty and replace the drip tray and grounds container.

Descaling is complete.