TSG - Dedica - EC680M

Coffee doesn't flow

1. Programming issues:

• Programmed the minimum amount by mistake. Solution: Factory reset. 

• Instead of using the single shot try to use the double. 

1. Remove the portafilter from the appliance and try to brew espresso without the portafilter. 

• If water is not coming out:

  •  Check if there is water in the water tank or if the water tank is fully inserted.

  • If the tank has been inserted incorrectly and the valves on the bottom are not open: Press the tank down lightly to open the valves on the bottom.

  • Try to remove the water tank and install it again.

  • Scale in the water circuit: Descale. 

• If there is water coming out:

  • The coffee is too fine or not fine enough.

  • The filter is clogged: descale the machine.

Leaking water/oil/gas/steam

Where is it leaking from?

1. Portafilter:

• The filter holder has been inserted incorrectly or is dirty: Attach the filter holder correctly and rotate firmly as far as it will go

• Attach the filter holder correctly and rotate firmly as far as it will go: Have the espresso boiler gasket replaced by Customer Services

• The holes in the filter holder spouts are blocked: Clean the spout holes

Descale light won't go off

This alarm is associated with coffee not flowing or not coming out. 

Possible causes: Issue with the water flow.

Does not switch on (no power)

This unit has a button on the bottom side. It tends to go under sleeping mode.

Solution: Just press any button and the unit will wake up

Doesn't follow function/programs

Check if the customer is following the correct instructions from the manual. [Refer to DLS or website manual]

Steaming issues

1. The machine is not frothing: 

• Make sure the steam dial is fully open.

• Make sure the milk nozzle holes are clean.

• Always clean the frother after each session

• Check the frother has all o'rings intact on the frother.

• Best to use cold milk with a 2% or less fat content.

• Stainless steel pitchers are best but can froth in any type container. 

• Be sure not to fully immerse the nozzle of the frother into the milk. 

• The small hole at the top of the nozzle must stay above the milk line. As the milk aerate, it will grow in volume so you must lower the container keeping that hole free

Display error message/lights/acoustic signal

Refer to the manual [Refer to DLS or website manual] section “Lights”.

Quality of coffee (watery...)

1. Check if the customer is following the correct procedures when making coffee.

2. It could be a grinding problem or coffee doesn’t flow.

Noisy/ Vibration

Noise

Where is the noise coming from?

Is this a brand-new machine you just purchased?

If yes: It might be a normal noise. Keep in mind the grinder makes a noise when it is grinding. 

Did you not hear this noise before?

Vibration

The water tank is dry.