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TSG - Coffee & Espresso Maker, Advanced Frother - COM530M

Internal knowledge baseManual pump machinesCoffee & Espresso makers

Coffee & Espresso Maker, Advanced Frother

Model: COM530M

Coffee doesn't flow

  1. Perform a rinse function. By performing that we need to check if there is no coffee coming out from the coffee spout.

  2. if no water comes out: make sure the water tank is fully inserted and has water.

  3. Make sure the coffee spout is clean.

  4. Make sure the brewing unit is clean or clean it.

Coffee temperature

  1. Is the brand old? Scale/hard water deposits in the water circuit: Perform the descaling procedure

  2. Is the brand new? 

  • It could be associated with customer expectations.

  • No preheating was done: Preheat

  • The cups were not preheated: Heat the cups by rinsing them in hot water

  • Adjust the temperature.


NOTE : make sure the consumer understands Espresso coffee is not as hot as drip coffee. Espresso is meant to be drunk as a shot, not a large cup of coffee.

Doesn't follow function/programs

Check if the customer is following the correct instructions from the manual. [Refer to DLS or website manual]

Leaking water/oil/gas/steam

The problem needs to ask the customer to open the service door, disconnect the coffee drawer and check if it's moving freely. Thoroughly clean the mobile drawer, particularly near the hinges to ensure they are free to swing smoothly.

The brewing unit needs to perform an encoder reset. 

Remove the brewing unit and check if it is easy to use.

Steaming issues

The machine is not frothing: 

  • Make sure the steam dial is fully open.

  • Make sure the milk nozzle holes are clean.

  • Always clean the frother after each session

  • Check the frother has all o'rings intact on the frother

  • Best to use cold milk with a 2% or less fat content

  • Stainless steel pitchers are best but can froth in any type container 

  • Be sure not to fully immerse the nozzle of the frother into the milk. The small hole at the top of the nozzle must stay above the milk line. As the milk aerate, it will grow in volume so you must lower the container keeping that hole free.

Descale light won't go off

This alarm is associated with coffee not flowing or not coming out. 

Possible causes: Issue with the water flow.