Sending wrong box dimensions
Sending a SER4010 box sap code made for a Specialista Arte should NOT be sent for Specialista Prestigio units. Keep in mind that this box made for Arte´s does not fit Prestigio's. We have had Delonghi escalations stating the wrong box was sent to customers. This causes major customer dissatisfaction and delays.
Box SAP codes
○ SER4007 La Specialista (Pres/Maestro)
○ SER4001 Fully Automatics and True Brew
○ SER4010 La Specialista (Arte)