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Selecting accurate product SAP number
Selecting accurate product SAP number
When working on open tickets/new tickets, make sure that at the time you are selecting the product, you accurately verify the SAP code (product external ID). If you DO NOT carefully verify this information, you may be selecting a defective or recertified unit.
![](https://media.stonly.com/media/images/529d469c-995a-4ac5-910e-85fee69920d6.png?s=279b183d902ac846273fb8d227f47a0d9a856bb50261986d5b8f32b93a134c0b17693acc1bb44d5486ddb7814bec4a63834692d31ca6ce69b63ab374bd5646839e3d37a4dda078b288678eb15e37b1b20405c274735ce0560d067e24c1853d0c99bea7936cf609cad1d7a4477a8c4af9&w=1280&h=1440&auto=format)
Step 1
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Step 2
![](https://media.stonly.com/media/images/f515612e-d75f-4d3e-9d6b-65e4e3e83211.png?s=279b183d902ac846273fb8d227f47a0d9a856bb50261986d5b8f32b93a134c0b17693acc1bb44d5486ddb7814bec4a63834692d31ca6ce69b63ab374bd564683fba49a6d06b9a3cef86975c96854aeb1c21f3ef5e02f906c0e6fed01784fcedb99bea7936cf609cad1d7a4477a8c4af9&w=1280&h=1440&auto=format)
Step 3
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