Manual espresso ECP3X troubleshooting tips
ECP3X and ECPX Series unit replacement increase
One of the most critical impacts is the lack of troubleshooting for these units. Frontline/email agents are just requesting videos to capture the issue, and no accurate troubleshooting is being done. The next step followed is to request POP information and when the ticket is escalated to Replacements, the BO Agents process the order as they are not trained on how to troubleshoot these units. DeLonghi ends up replacing units for something that could be fixed and is actually a lack of following the instructions in the manual on the customer's end.
Things we need to check first before processing a replacement for these units at the time customers report "No Espresso Coffee is Delivered"
MANUAL ESPRESSO MAKER ECP3X
Fill the tank to max
Potential cause: No water in the tank
Press the tank down lightly to open the valves on the bottom
Potential cause: The tank has been inserted incorrectly and the valves on the bottom are not open.
Clean the filter holder spout holes
Potential cause: The holes in the filter holder are blocked.
Clean the espresso boiler outlet
Potential cause: The espresso boiler outlet is blocked.
Make sure the appliance is not hot and that it is unplugged from the mains
Using the screwdriver, unscrew the screw fixing the espresso boiler outlet
Remove the boiler outlet
Clean the boiler with a damp
Clean the outlet thoroughly in hot water using a brush (make sure the holes are not blocked. If necessary, clean with a pin).
Rinse under running water, rubbing all the time
Replace the boiler outlet, making sure the gasket is correctly positioned
If these steps don't fix the issue, then proceed to descale the machine.
Possible cause: Limescale in the water circuit.
1. Fill the tank with the descaler solution
2. Dilute the descaler solution by filling the tank with water to the level specified on the descaler pack
3. Press the OFF/ON button
4. Make sure the filter holder is not attached and position a recipient under the hot water spout and boiler outlet
5. Wait until the OK light comes on
6. Turn the mode selector dial to the following position (and deliver around ¼ of the solution in the tank).
7. At intervals, turn the steam dial to the following position (and deliver water from the cappuccino maker. then turn the dial to the I position to stop the flow and let the solution work for five minutes. Repeat the process 3 more times until the tank is empty).
8. Rinse the water tank and fill it to MAX with clean water (Without descaler).
9. Turn the mode selector dial to the following position (and deliver water until the tank is empty).
10. Rinse the water tank once more and fill it to MAX with clean water (Without descaler).
11. Turn the mode selector dial to the following position once more (and deliver water until the tank is empty. The machine now is ready for use).
MANUAL ESPRESSO MAKER ECP3X SERIES
Fill the tank with water
Potential cause: No water in the tank
Clean the espresso boiler outlet
Potential cause: The espresso boiler outlet is blocked. After every 200 coffees, rinse the boiler outlet by delivering about 0.5 l/17 oz of water from the boiler outlet.
If these steps don't fix the issue, then proceed to descale the machine.
Possible cause: limescale in the water circuit. (Please do both: Descale and rinse.)
Fill the tank with the descaler solution
This is obtained by diluting the descaler with water up to the MAX level
Turn on the selector dial to the ON position
Make sure the filter holder is not attached. (Additionally, place a recipient under the cappuccino maker.)
Wait until the READY light comes on
Deliver the solution
Rinse (to eliminate residues of descaler solution, rinse the tank well and fill it with clean water without descaler).
Empty the tank
Rinse again (To eliminate residues of descaler solution, rinse the tank well and fill it with clean water without descaler.)
Empty the tank
Clean the filter holder spout holes
Potential cause: The holes in the filter holder spouts are blocked.