Fully Autos with frothing issues
Created: June 4, 2024
Encourage customers with machines coming in for milk problems to send their milk jug with the unit.
Troubleshooting tips for unit not frothing after descaling:
Run a second descale without descaler in the tank.
Run hot water through the tea spout to ensure no remaining descale solution is in the system.
After failure to froth initially, run 2-3 cleaning cycles through the milk tank.
The descale solution curdles the milk, clogs lines and creates disruption in the seal that helps create a correct froth. (Do not disclose this descale solution information to customers, this is only internal information.)