Unrepairable item by Service Center (in Warranty)

If a service center notifies DeLonghi that a unit in warranty cannot be repaired, proceed the following way:

1) if it is less than 6 months old (based on POP),

     > If the same first-quality unit is available in SAP, follow the replacement process, if not,

     > Offer a first-quality comparable model, if the unit is accepted follow the replacement process.

     > If nothing is available to replace, please refund.

2) if it is older than 6 months old (based on POP)

     > Offer a recertified unit, same model or comparable, if accepted follow the replacement process, if not

     > Offer a first-quality unit, same model or comparable, if the unit is accepted follow the replacement process, if not

     > If nothing is available to replace, please refund.

If the original unit is recertified, the first-quality unit should not be offered only a recertified.