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MultiMix 5 Hand mixer

Model: HM5100BK

Damaged/broken parts

The agent needs to find out how it happened. 

We have to determine if the warranty could be applied, If not the repair/replacement has to be out of pocket.

Product information

Look at the DLS or website manual

Doesn't switch on

Check that the outlet being utilized has power and that the unit is fully plugged into the outlet.

Noisy/ Vibration

The unit is designed to function with two identical whisks that work together to mix the food. 

If the whisks do not seem similar in shape they need to get replaced.