Replacements Process Guide
In the C4C dashboard, you can locate “Follow-up,” “In Process,” and “Customer Action” tickets. You will be working on the bucket assigned.
Internal Escalation
In the “Internal Escalation” column, click the double arrow icon to display sort options and a search box.
Replacements
Type “Replacements” in the search box and hit enter.
Use the same process for the following category headers:
Internal Escalation – Repairs or Replacement
Team – US or CA
Reported on – sort ascending or descending based on supervisor guidance
Click the ticket number to start.
Select the scenario you want to review from the list below: