Proof of Purchase (POP) – verify we have the receipt from the customer. To locate the POP, go to the attachment tab, the body of the email from the customer, or Cockpit if the customer ordered from e-commerce websites (Delonghi, Braun, or Kenwood). The receipt must have the following.
- Date of purchase
- Description of machine purchased
- Retailer name
- Verify that the retailer is an authorized reseller of Delonghi products.
- Go to KB, type in "Authorized Retailer List, "and check the "Prohibited retailers list." Choose the correct list based on the country you support, CA or US.
- If the retailer is not on the list, reach out to your Supervisor to email Paolo for the next steps

Note: If you cannot determine if the retailer is on either list, contact your Supervisor for further assistance. We may need to reach out to the client for support.

Please note that we do not need the POP for recall, safety, and personal or property damage. Refer to the KB article for these topics.

In Process - Repairs Canada BO

In Process - Repairs Canada