How to create a FedEx Claim
This article will walk you through the process of creating a FedEx Claim.
Step 1
Log in using the correct credentials. Go to “support” and then click on “file a claim”
Step 2
Click on “start a claim.”
Step 3
Enter the tracking number and select the claims type.
Step 4
The system will display the status of the order.
Step 5
Review the information or add any missing information under “shipper” or “Recipient”
Step 6
Fill the claim details based on the information displayed on the order.
Step 7
Fill the “additional comments” box with a brief explanation of the issue (shared by the customer).
Step 8
Once you click on continue, you will be taken to the “your information” section. The information will be auto populated. You need to change the email address to your supervisor’s email. The phone number should be 800-322-3848 for US and 888-335-6644 for CA.
Step 9
The system will display the case number. Copy and paste it on your C4C notes.
Step 10
Download the claim document by clicking in “print claim details” and upload it to the attachments in C4C.
Step 11
Don’t forget to send a customer an email to notify about the claim using the template in C4C
Customer’s Expectations
The turnaround time of a claim is 5-7 business days.
Ticket Handling
Memos
Don’t forget to leave detailed notes, including the claim number and email used to receive the claim confirmation.
Follow Ups
Review the ticket memos and request the supervisor listed assistance reviewing the status of the claim.
You can also check the status of your claim in FedEx’s website under “File and Manage Claims”