Checking if chat Cx is still on the line
o Thank you for your time. May I confirm if you're still available?
o How may I assist you today? Let me know if there's anything you need support with.
o Are you still connected? Please know I'm here to listen whenever you have a concern.
o We're here to assist you! Feel free to let us know if there's anything specific, I can do to help.
o How may I assist you today? Let me know if there's anything you need support with.
o It's been some time since our last communication. Can you confirm if you're still there? Let me know how I can assist you today.
o If there's anything else that we can help you with please let us know by responding to this chat.
Chat soft skills phrases
Empathy:
I understand that must be frustrating. I'm here to help you through it.
I appreciate your patience. Let's work together to find a solution.
I’m sorry you’re experiencing this problem. I understand how frustrating it must be. I’ll do my best to find a solution right away!
Active Listening:
I want to make sure I understand your concern correctly. Can you please provide more details?
Positive Reinforcement:
Thank you for bringing this to our attention. Your input is invaluable in improving our services.
I appreciate your understanding as we work to resolve this matter.
Assurance:
We are doing our best to resolve this for you.
I'm here to support you until we find a solution that meets your needs.
Communication Skills:
Let me clarify the steps we'll be taking to address your concern. Please feel free to ask any questions.
Problem-Solving:
Let's explore some options together. What would be the ideal resolution for you?
I'm here to find a solution that works best for you. Can we discuss your preferences?
Gratitude:
Thank you for choosing our service. We truly value your business.
I appreciate your time and cooperation. Is there anything else you'd like to discuss?
Patience:
I appreciate your patience as we navigate through this issue.
Thank you for your understanding. We're working diligently to address this matter.
Closing Positivity:
I'm glad we could resolve this together. If you have any more questions in the future, feel free to reach out.
Thank you for the conversation. If there's anything else you need assistance with, don't hesitate to ask.