Verify the customer does not have a history of making these claims.
Suggest they check with neighbors and family to see if they accepted the package.
Look into FedEx records for driver notes
If the order value is under 450.00, including tax, enter a no-charge replacement order. Always use the original order number with the letters RP after it in the PO field for the new order so Jennifer can find it in the system. Send her an email so she is aware.
If the value of the order is OVER 450.00, the Supervisor's approval is required to replace the order.
Enter a no-charge replacement order. Always use the original order number with the letters RP after it in the PO field for the new order so Jennifer can find it in the system. Send her an email so she is aware - Jennifer.dunay@delonghigroup.com
Open the investigation using Jennifers email and phone number. (Jennifer.dunay@delonghigroup.com # is 201 518 2229 ) Initiate claims ONLY if we are the shipper.
You can use the FedEx claim email template to advise customers that a claim was opened. Always try to resolve the issue; they shouldn’t wait to hear what FedEx is doing.

Article - How to Handle All FedEx Delivery Issues

FedEx Shipping Issues