Please call to TS

Dear [Customer Name],

Thank you for reaching out to [INSERT BRAND NAME] regarding your product issue. We would be glad to assist you with the technical support you need.

However, for us to accurately verify the status of your product and troubleshoot the issue, we need to have a call or a video call with you. This will allow us to have a better understanding of the issue and provide you with a more effective solution.

If you agree to proceed with the video call option, please let us know and we will send you a link to enter the call. Alternatively, you can also call our [INSERT BRAND NAME] customer service phone number [INSERT PHONE NUMBER] and we will be happy to assist you over the phone.

Thank you for your cooperation and we look forward to helping you resolve your product issue.

Best regards,

[Official signature]

ACCEPTED REFUND AND CUT CORD INSTRUCTIONS

Dear [Customer Name],

We hope this email finds you well. We understand that you have requested a refund for your [product name]. We appreciate your trust in our brand and we want to make sure we handle this matter in the best way possible.

As we discussed, we can process a full refund for your purchase. Additionally, we would like to offer you a 20% discount on your next purchase as a token of our appreciation for your loyalty. We are delighted to let you know that you do not need to return the defective unit to us. You are free to discard it as you wish.

To start the refund process, we kindly request that you cut the cord of the product and send us a clear picture of it. This will help us proceed with the refund in a timely manner. Please follow the instructions below:

1. For your safety, please unplug the unit from the outlet before cutting the cord.
2. Once unplugged, please cut the cord off at the base of the unit.
3. Take a picture of the cut cord and the back of the unit.
4. Reply to this email with the photo attached.

The refund process may take 4-6 weeks. We take ownership of this matter, and we assure you that we will process your refund as soon as we receive the picture of the cut cord.

Thank you again for your trust in our brand. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help.

Best regards,

[Official signature]

WAIT UNTIL GET BCK IN STOCK-CALL US

Dear [Customer Name],

Thank you for reaching out to us about the [Product Name]. We understand that you are interested in getting this item, but it is currently out of stock.

We apologize for any inconvenience this may have caused, but we want to assure you that we are doing everything we can to restock this item as soon as possible. We appreciate your patience and understanding during this time.

To stay updated on when this product will be back in stock, please give us a call at 1-800-322-3848 Monday - Friday (9:00 AM - 6:00 PM ET) in 2 weeks. Our team will be happy to check the stock availability and provide you with the latest information.

Thank you for considering our products and for your continued support. We look forward to serving you in the future.

Best regards,

[Official signature]

REQUEST OF EXACT MODEL

Dear [Customer Name],

Fantastic news! We have received your proof of purchase and address. We are eager to help you get your replacement or refund as quickly as possible.

To move forward, we just need to verify the exact unit model. This information can be found on a sticker at the back or bottom of the unit. Once we have that information, we can initiate the process right away.

Thanks for your cooperation and we look forward to resolving this for you!

Best regards,

[Official signature]

DISCOUNT CODE EMAIL

Dear #CONTACTFIRSTNAME#,

Thank you for reaching out to us and considering our product. It was truly a pleasure speaking with you about your needs and preferences.

As promised, we are excited to offer you a one-time-use [30% 20% 10%] discount code to use on your purchase. Please enter this code exactly as it is listed here in the Promotion Code section of the checkout page: [Insert discount code]

We understand that every penny counts, which is why we want to make sure that you receive the best possible value for your purchase. Please note the following:

The code is only intended for the recipient of this email. It cannot be shared.
The code is not applicable to sales or discounted items and cannot be combined with other offers.
The code is valid on a single transaction and cannot be reused.
The order can contain a maximum of three (3) items.
The code is voided and will not be replaced if the order is canceled or returned for any reason.
We reserve the right to cancel/void any orders that incorrectly use this code.
This code expires one year from the date of this email.

We take pride in our customer service and stand behind our product. If for any reason you're not completely satisfied with your purchase, please don't hesitate

[Official signature]

PICK UP CONFIRMATION

Dear #CONTACTFIRSTNAME#,

We appreciate your recent contact with our Customer Care Center. We are happy to inform you that your [INSERT PRODUCT] pickup has been scheduled for [INSERT DATE AND TIME]. We understand how important it is for you to receive prompt and reliable service, and we take pride in providing our customers with the best service possible.

Should you have any questions or concerns regarding the scheduled pickup, please do not hesitate to contact us. Our team is always available to assist you and ensure that your experience with us is a positive one.

Thank you again for choosing our products and services. We look forward to serving you in the future.

Best regards,

[Official signature]

PICK UP REQUEST

Dear #CONTACTFIRSTNAME#,

Thank you for reaching out to our Customer Care Center. We understand that you require a prepaid courier pickup for your unit, and we are here to assist you.

To schedule a pickup, we kindly ask that you provide us with your availability. Our pickup options are available Monday - Friday between 9AM and 5PM local time. We suggest submitting three possible days to choose from to ensure a pickup time that works best for you.

Once we receive your availability and process the pickup request, you will receive an email confirmation with the scheduled pickup date and time.

Thank you for your cooperation, and please let us know if you have any further questions or concerns. We are always here to help.

Kind regards,

[Official signature]

FEDEX CLAIM

Dear #CONTACTFIRSTNAME#,

Thank you for reaching out to our Customer Care Center regarding your order. We understand how frustrating it can be when you don't receive your package on time and we apologize for the inconvenience caused.

We have taken the necessary steps to file a claim with our courier on your behalf. Please note that claim resolution may take up to 5-7 business days, but rest assured that we are doing everything we can to expedite the process. We will keep you informed via email regarding the status of your claim and the next steps.

We understand how important it is for you to receive your order and we appreciate your patience and understanding during this process. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your business and we look forward to resolving this issue for you.

Kind regards,

[Official signature]

FEDEX ORDER CANCELLED PO BOX

Dear #CONTACTFIRSTNAME#,

Thank you for your recent contact with our Customer Care Center. We regret to inform you that your online order for [INSERT PRODUCT] has been cancelled as the shipping address provided is an FPO or PO Box. We sincerely apologize for any inconvenience this may have caused.

We take our shipping policies very seriously and unfortunately; we are unable to ship to FPO or PO Box addresses due to restrictions beyond our control. We kindly request that you place a new order for [INSERT PRODUCT] on our website with a valid shipping address. Rest assured that you will not be charged for the cancelled order.

If you have any questions or concerns, please feel free to contact us at any time. We appreciate your understanding and thank you for choosing our products.

Best regards,

[Official signature]

ORDER CANCELLED DUE TO RE-SHIPPING FACILITY

Dear #CONTACTFIRSTNAME#,

Thank you for your recent contact with our Customer Care Center.

We regret to inform you that your online order for the [INSERT PRODUCT] has been cancelled due to the shipping address being a shipping facility rather than a residential or commercial address. Please be informed that it is not our policy to ship to this type of facility due to restrictions beyond our control. .

We sincerely apologize for any inconvenience this may have caused. We would like to assure you that you will not be charged for the cancelled order.

We kindly request that you replace the order on our [INSERT PRODUCT] website with a valid residential or commercial address. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your understanding.

Best regards,

[Official signature]

OUT OF WARRANTY OFFER FULLY AUTO AND SPECIALISTA

Dear #CONTACTFIRSTNAME#,

Thank you for reaching out to our Customer Care Center. We understand your concerns about your product warranty and apologize for any inconvenience caused.

Unfortunately, based on the information provided, we were unable to validate the warranty of your product. However, we would like to offer you our Out of Warranty Service package, which can be found on our website. Alternatively, you may also locate a service center near you through our website or by checking service centers in your local area.

In addition, we would like to offer you a 20% discount on a future order from any of our brand websites if you are interested in upgrading your unit. This offer is valid for 30 days and cannot be combined with any other discounts or promotions. Simply contact us to redeem this offer and place your order.

We appreciate your understanding and thank you for considering De'Longhi for your future needs.

Kind regards,

[Official signature]

OUT OF WARRANTY OFFER

Dear #CONTACTFIRSTNAME#,

Thank you for reaching out to our Customer Care Center. We understand that you are experiencing an issue with your product, and we apologize for any inconvenience this may have caused you.

We regret to inform you that we are unable to validate the warranty of your product. However, we are here to assist you in finding a solution. We recommend that you visit our [INSERT BRAND] website to locate a service center near you or check service centers in your local area for assistance in repairing your unit.

In case you are interested in upgrading your unit, we are happy to offer you a special discount of 20% on a future order from any of our brand websites. This exclusive offer is valid for 30 days and cannot be combined with any other discounts or promotions. Please do not hesitate to contact us, and we will be glad to assist you in placing the order.

Once again, we apologize for the inconvenience caused and assure you that we are committed to providing you with the best customer experience.

Best regards,

[Official signature]

EXTENDED WARRANTY MISSING INFO

Dear #CONTACTFIRSTNAME#,

I am thrilled to personally thank you for reaching out to our Customer Care Center. It's fantastic to hear from you!

We have received your request for an Extended Warranty for your #INSERT PRODUCT#, and we are eager to get this processed for you as soon as possible. However, we did notice that some information was missing from your request, namely the model and/or serial number. But no worries, we're here to help you get this sorted!

We know how important it is to have a valid certificate for your product warranty, and we don't want you to miss out on the benefits of the extended warranty you requested. So, please take a moment to check the back or bottom of your unit for the model or type number, along with the serial or SER#, and reply to this email with the corrected information. Once we receive this, we will promptly process your request and mail your certificate to you.

In the meantime, if you have any other questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can.

Thank you for choosing our brand, and we look forward to serving you soon!

Regards,

[Official signature]

EXTENDED WARRANTY CHECK REQUEST

Dear #CONTACTFIRSTNAME#,

Thank you so much for your recent contact with our Customer Care Center. We are thrilled to hear that you are interested in purchasing an Extended Warranty for your #MODEL# product!

However, we noticed that the payment for the Extended Warranty was missing from your request. Don't worry, though! We want to make sure that you can get the most out of your #MODEL# product, so we have attached an Extended Warranty form to this email. Simply print it out and send it back to us with a check payable to De'Longhi America in the amount of $ [INSERT AMOUNT].

Our Extended Warranty offers an additional 2 years of protection on top of the original product warranty, giving you peace of mind and security. We believe that it's important for our customers to have the best experience possible with our products, and we know that our Extended Warranty can help make that happen.

Please keep in mind that the prices on the form are not for purchasing products. Once we receive your completed form and payment, we will process your request and send you an Extended Warranty certificate within 4-6 weeks.

Thank you again for your interest in our Extended Warranty, and we look forward to continuing to provide you with the highest level of customer care and satisfaction.

Warm regards,

[Official signature]

NO LONGER MANUFACTURED

Dear #CONTACTFIRSTNAME#,

Thank you for contacting our Customer Care Center. We apologize for any inconvenience caused, but we regret to inform you that we no longer manufacture the #PRODUCTTEXT# product or #INSERT PRODUCT# parts for the unit you are inquiring about. We understand this may be disappointing news, and we apologize for any inconvenience this may have caused.

However, as a token of our appreciation for your loyalty, we would like to offer you a 20% discount on your next purchase from any of our brand websites. This discount is valid for 30 days and cannot be combined with any other discounts or promotions. To redeem this offer, please contact us and we will be happy to assist you with placing the order.

Once again, we apologize for any inconvenience this may have caused and we appreciate your understanding.

Best regards,

[Official signature]

ARTICLE - Hours of operation email template

Hours of operation email template