H20 issues KF99050 for Frontline and BO follow up
Created on: June 7, 2024
Step 1
Frontline agents must always follow the H20 troubleshooting steps prior to escalating these cases to Paolo. Delonghi has received two units with H2O errors that have worked fine, this means that troubleshooting steps were not followed by the agent.
Scenarios: First time use (refer to troubleshooting steps in article) When brewing coffee (refer to troubleshooting steps in article)