Correct process to escalate ecommerce tickets
It is highly important to ensure that you always escalate e-commerce issues correctly. There is a significant delay for customers when you do not follow the correct escalation process and send the escalation to the wrong source.
Correct process
Reason of escalation: Ecommerce
Internal escalation: Refunds
Incorrect process:
Reason of escalation: Refunds
Internal escalation: Ecommerce