Certified remanufactured units
Remanufactured or Refurbished units can be offered or used in the following scenarios:
Unrepairable units in warranty older than 6 months by POP. (Check the KB article “Unrepairable item by Service Center in Warranty”). https://atento.stonly.com/kb/guide/en/unrepairable-item-by-service-center-in-warranty-BZOU8jFiu2/Steps/
In warranty - PACs of customers that are far from our Service Centers (further than 30 miles or 50 Km) (Check KB article “Recertified SWAP program for Portable air conditioners") https://atento.stonly.com/kb/guide/en/certified-remanufactured-replacement-program-for-portable-air-conditioner-JiUDrMczTn/Steps/
US OOW units that cannot be repaired (Check KB article “What to do when Bates informs OOW unit cannot be repaired”). https://atento.stonly.com/kb/guide/en/what-to-do-when-bates-inform-oow-unit-cannot-be-repaired-tFqijWtAc2/Steps/
Cut cord items that are older than 6 months (multi-serve, etc.)
If the customer's original unit is recertified.