Braun multiserve tips
These models are the new multiserve units with cold brew function:
KF9250BK
KF9270SI
KF9370SI
The differences from the existing models are:
Warming plate by default: 2 hours (same as KF9079)
Replace E21 error with H2O (same as KF9079)
The cold brew function is similar to the cold brew in the Specialista series.
In hot functions, half-carafe is 25 oz. and full-carafe is 50 oz.
In cold brew, they are 22 oz. and 25 oz.
KF9079, KF9250BK, KF9270SI, KF9370SI issues Escalated to Paolo
If you encounter any of these issues, ensure to follow the proper troubleshooting step first, if troubleshooting does not resolve these cases must be escalated to Paolo NJ offices.
H2O issue
The warming plate not working correctly (no troubleshooting steps, only probing questions)
Buttons do not work
Troubleshooting steps
Step 1
Start with Probing questions
Is this a first-time use, or does the error appear whenever trying to brew coffee?
Step 2
Follow the troubleshooting steps as detailed in the DLS manual
H20 issues displayed
The warming plate not working correctly
The warming plate is activated only when you make a half- or full-carafe.
If the warming plate is on and you press the on/off button, the warming plate will turn off.
Buttons do not work
Escalation workflow after troubleshooting has not been successful
Step 1
Report the case to your supervisor.
Step 2
Send it to Paolo, and add it to the KF9079 Tracker. (https://docs.google.com/forms/d/e/1FAIpQLSdIY_uXWtPLj68h6rERByXaP_mKyeXDnxejI_C62bWm4x3O8g/viewform?usp=sf_link)
Step 3
Frontline agents must escalate these ticket cases to “in process”, and internal escalation "replacement.”
Step 4
BO agent creates the FedEx label and sends the unit for inspection to Paolo NJ offices 2 Park Way, 3rd Floor, Upper Saddle River, NJ 07458, United States. DO NOT internally escalate the ticket in C4C as we do for safety issues.
Step 5
Follow up with the customer, advising them to reach out once the unit has been sent to process the replacement for that unit.